Privacy Policy

1. Respecting your privacy

Australia Liquor Express (ABN 91159429321) 's is committed to compliance with privacy laws which apply to its businesses and which set out standards for the management of personal information.

This policy outlines our personal information management practices. Specifically:

The kinds of personal information we collect and hold;
how we collect and hold it;
the purposes for which we collect, hold, use and disclose it;
your right to access and seek correction of it;
how you may complain about privacy matters; and
our sharing of your personal information overseas.

There are some matters to which this policy does not apply. These are referred to, (see clause 9 below).

2. What kinds of personal information do we collect and hold?

The personal information we collect and hold is what is reasonably necessary for our business functions and activities. When we collect and hold personal information, it is of the following kinds:

Your personal details such as your name, addresses, telephone numbers, age and gender;
Your customer reference number or loyalty card number;
Whether you have taken up some of our other offerings, such as membership of our clubs and loyalty programs, our financial services products and our mobile applications;
Any rewards and redemption details applicable to your membership of our loyalty programs; and
Whether you have a connection with others whose personal information we may collect or hold, for example family members who may be linked to your loyalty program membership;
What, how and when you buy from us or have expressed an interest in buying from us; and
Your stated or likely preferences, for example whether you may be interested in particular products or promotions.

Some of our products and services require us to collect health information from you, for example our optical or insurance services. We also collect health information from you for the purpose of determining any public liability issues involving you. This information is only used to provide you with those services or to manage such issues.

Depending on the nature of your dealings with us, we may collect and hold other types of personal information. For example, information collected and held via our secure financial systems about the debit or credit card you might use for your purchases from us.

You generally have the option of not identifying yourself or of using a pseudonym when dealing with us. But not where this is impractical (for example when you shop online with us) or where the law or a court order provides otherwise.

3. How do we collect and hold personal information?

Collection of personal information: When we collect personal information about you, we do so by making a record of it. We do this when:

You register with us, for example to create an account, to become a member of one of our clubs or loyalty programs or to send you information;
You communicate with us online;
You take part in our promotions, competitions, testimonials, surveys and focus groups;
You deal with us in other ways involving a need for personal information to be provided such as when you make a lay-by, contact one of our call centres or bring a claim against us.

We may also collect personal information about you by accessing data from other sources and then analysing that data together with the information we already hold about you in order to learn more about your likely preferences and interests. When you visit our websites, social media pages or mobile applications or click on our advertisements on the online media of other companies, we may collect information about you using technology which is not apparent to you, for example “cookies”.

For information about our use of this technology, click on this link to view our Cookie Statement.

Most of the personal information we collect and hold about you is from your direct dealings with us. We may sometimes collect your personal information other than from you directly. For example from other suppliers who, in common with us, have a relationship with you.

Personal information we hold is generally stored in computer systems. These may be operated by us or by our service providers. In all cases, we have rigorous information security requirements aimed at eliminating risks of unauthorised access to, and loss, misuse or wrongful alteration of, personal information.

4. Why do we collect, hold, use and disclose personal information?

When we collect, hold and use your personal information, we do so primarily to sell and promote goods and services to you and to improve on the range of our offerings. For example:

To learn of your likely preferences so that we may promote goods and services to you in a way which may be of most interest to you. This includes the products and services of our suppliers and other trusted partners who offer products and services that may be of interest to you; and
To assist in investigating your complaints and enquiries.
We disclose personal information we collect for purposes which are incidental to the sale and promotion of our goods and services to you. For example, we may disclose your personal information within our group, to service providers who assist us in our day-to-day business operations and as part of buying or selling businesses.

We may collect, hold, use and disclose your personal information for other purposes which are within reasonable expectations or where permitted by law. You may opt out of our direct marketing to you. Our direct marketing materials will tell you how to do this.

We may anonymise and aggregate your personal information. We may do this for use and disclosure of the anonymous data to determine preferences and shopping patterns. We share this anonymised data with our trusted partners to assist them in marketing products and services to you that are likely to be relevant to your interests and preferences.

5. How can you enquire about, access and correct your personal information?

Access to personal information: We will provide you with access to any of your personal information we hold (except in limited circumstances recognised by law). If you wish to access your personal information or have an enquiry about privacy, please contact our Privacy Officer at: support@australialiquorexpress.com or by calling us on (02) 92800845.

Alternatively, you can write to us at:

shop 1/17-19 Macarthur st Ultimo NSW 2007, Australia

Before we provide you with access to your personal information we may require some proof of identity. We may charge a reasonable fee for giving access to your personal information if your request requires substantial effort on our part.

Correction of personal information: If you need to correct your personal information, please contact our Privacy Officer at one of the above contact points.

6. How can you complain about our management of personal information?

If you wish to complain about a breach of the privacy rules that bind us, you may contact our Privacy Officer at one of the above contact points. We may ask you to put your complaint in writing and to provide details about it. We may discuss your complaint with our personnel and our service providers and others as appropriate.

Our Privacy Officer will investigate the matter and attempt to resolve it in a timely way. Our Privacy Officer will inform you in writing about the outcome of the investigation. If our Privacy Officer does not resolve your complaint to your satisfaction and no other complaint resolution procedures are agreed or required by law, our Privacy Officer will inform you that your complaint may be referred to the Privacy Commissioner for further investigation and will provide you with the Commissioner’s contact details.

7. Our sharing of your personal information overseas

It is our policy to require all of our overseas sharing of personal information to be done in a way which requires observance of strict privacy and security standards, both during transit and at the overseas destination. We may allow your personal information to be shared with those who are in countries other than your own location.

8. Updates

This privacy policy is current at the date below. We may change it periodically. If we propose to change this policy, we will display at least 2 weeks' prior notice of the change on www.australialiquorexpress.com.

9. Other privacy terms and limits of this policy

This is a policy. There may be additional privacy notices and terms relevant to you depending on the nature of your dealings with us and on our particular businesses. There are additional privacy terms in our loyalty program and club membership contracts and for use of our online sites, for example. We have separate charters concerning our employees – this policy does not apply to the personal information of our employees in their capacity as such.

10. More information

More information about privacy law and privacy principles is available from the Privacy Commissioner. The Privacy Commissioner may be contacted at www.oaic.gov.au (email - enquiries@oaic.gov.au) (Australia).

11. sharing of your personal information?

We may share your personal information with merchants. We generally require the merchants to protect your information the same way we do. However, we cannot guarantee that merchants will comply with our Privacy Policy and cannot be held responsible for the use of your personal information by the merchants. You should be aware that third parties such as the merchants are not covered by this Privacy Policy.

We will also share your information with our financial institution and our bill payment systems provider Braintree to process the payment to us for your purchase of the products and services listed on our Sites. Any information we collect in relation to your credit card is not kept by us after we use it and share that information with our financial institution and or bill payment systems provider. We direct you to Braintree for you to view their privacy statement.

We may also disclose personal information where:

required by law or for inspection to ensure compliance with mandatory professional
standards;
reasonably necessary to assist a law enforcement agency;
external service providers for the purposes of legal advice, consultancy, outsourced
administration, issuing statements or handling mail;
permitted under the Australian Privacy Principles.
We may also disclose your personal information to third parties who work with us in our business to provide, promote or improve the products or services you have requested or are interested in, such as other merchants, redemption partners, manufacturers and suppliers, service providers, couriers and delivery contractors, marketing consultants and promotions companies, website hosts, and consultants and professional advisers.
We may share your personal information to identify you as our client.
We may use and share personally identifiable information in aggregate form to improve our services including the range of products available on the Sites, the Sites and make them more responsive to the needs of our customers. This statistical compilation and analysis of information may also be used by Tipple or provided to others as a summary report for marketing, advertising, financing or research purposes.
We may share non-personally identifiable information publicly and with our partners, merchants, prospective merchants, financiers and prospective buyers. For example, we may share information publicly to show trends about the general use of our Sites or demographic spread of our clients.
If we are involved in a merger, acquisition, asset sale or change in control, we will use our reasonable endeavours to continue to ensure the confidentiality of any personal information and provide affected users notice before personal information is transferred or becomes subject to a different privacy policy. We reserve the right to transfer or assign the information we have collected as part of such merger, acquisition, sale or other change in consent and you consent to the transfer of your personal information in such circumstances.

12. Quality of information?

We aim to ensure that your personal information is accurate, complete and up to date. To assist us in this, you need to provide true, accurate, current and complete information about yourself as requested and properly update the information to us to keep it true, accurate, current and complete.

If you believe that the information we hold is inaccurate or incomplete, please contact us and we will use all reasonable efforts to correct the information.

If we do not believe the information to be incorrect, we will take reasonable steps to add a statement to the information claiming that you believe the information is inaccurate, incomplete or out of date.

13. How we store and protect personal information?

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to store and protect the personal information submitted to us, both during transmission and once we receive it. For example, we store personal information in computer storage facilities and use appropriate website protection measures such as firewalls and anti-virus software, security restrictions on access to our computer systems, and controlled access to our corporate premises. We are required to store your personal information in accordance with applicable law after which we take reasonable steps to destroy or permanently de-identify personal information when we no longer need it. We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

While we do our best to protect personal information and the privacy of users of our Sites, the Internet is not a secure method of transmitting information so we cannot guarantee the security of any personal information that you disclose and you disclose that information at your own risk. We use secure socket layer technology (SSL) to encrypt credit card information so that they are securely transmitted and processed but we cannot and do not accept responsibility for the security of that information, or for any unauthorised access or use of that information. We do not accept any liability for any loss or damage suffered by you as a result of any unauthorised access to or disclosure of information supplied by you over the Internet.

14. Public information?

Any information posted by you on review forums and/or communicated in chat areas becomes public information. While we strive to protect and respect your privacy, we cannot guarantee the security of any information you disclose in a review forum.

You should be aware that any information you provide in these areas may be read, collected, and used for any purpose by others who access them. We are not responsible for the personally identifiable or other information you choose to submit in these areas. To request removal of your personal information from these areas, please contact our Privacy Officer by email or at the address detailed below.

15. Website and cookies

Our Sites use cookies to track user traffic patterns and to better serve you when you revisit the web site. A cookie is a small data file that the web site may write to your hard drive when you visit it. A cookie file can contain information, such as a user ID which the web site uses to track the pages you have visited. The cookies we use in no way give us access to your computer or any information about you, other than the information you choose to share with us. You can refuse all cookies by turning them off in your browser. However, full functionality for our web site requires the use of cookies, in particular any functionality requiring login.

You can learn more about cookies from www.allaboutcookies.org.

If you are concerned with the use of cookies, you can contact us to assist you to change the settings in your web browser to decline and/or delete cookies.

Information is also generated whenever a page is accessed on any of our Sites that records information such as the time, date and specific page. We collect such information for statistical and maintenance purposes that enables us to continually evaluate our website performance.

This does not normally contain any personal information.

If you are using a mobile device to access our website, our website uses the anonymous identifier to track user traffic patterns. The anonymous identifier is a random string of characters that is used for the same purposes as a cookie on platforms, including certain mobile devices, where cookie technology is not available.

We use information collected from cookies and other technologies to improve your experience with our Sites and the overall quality of our services.

16. What you should know about internet privacy.

Remember to close your browser when you have finished your user session. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or internet cafe. You as an individual are responsible for the security of and access to your own computer.

Whenever you voluntarily disclose personal information over the internet, this information can be collected and used by others. In short, if you post personal information in publicly accessible online forums, you may receive unsolicited messages from other parties in return.

Ultimately, you are solely responsible for maintaining the secrecy of your username and passwords and any account information. Please be careful and responsible whenever you are using the Internet.

Last update of this policy: August 2019